Customer Support

Customer Support

January 24, 2023 2023-12-30 17:23

Customer Support

Enable our powerful omni-channel workflows to interact over multiple channels with your customers with ITSM processes for responsible ML management. 

Automated ITOps

Giggso’s ITSM teams provide support services, such as monitoring, and incident management with our automated IT Ops workflows.

Benefits

Increased Efficiency:
Quickly identify and resolve problems, eliminating delays and increasing operational efficiency with reduced time and effort required to troubleshoot and resolve IT issues, which can help to improve productivity

Improved Service Delivery:
Provide better service delivery by enabling ITSM teams to quickly identify and resolve issues.

Improved Security:
Automated IT Ops workflows can help to improve the security of an organization’s IT systems by reducing the risk of human error

Value

Increased Productivity
Implementing ITSM teams can help streamline daily operations, reduce manual efforts, and increase overall productivity

Increased ROI 
Increase your ROI and client retention rate with streamlined ITSM processes

Enhanced Visibility
Get better visibility into IT operations and systems, allowing for more effective decision making.

Real-time Alerts

Giggso's ITSM teams provide automated alerting capabilities with custom metrics, rule-based triggers, and dashboards.

Benefits

Improved Customer Support
Automated monitoring and alerting capabilities provides the ability to quickly resolve incidents, resulting in improved customer support and satisfaction.

Increased Visibility
Provides greater visibility into their systems and performance, allowing them to better understand and manage their systems.

Improved Decision-Making
Allows businesses to quickly identify and respond to system issues, enabling them to make informed decisions and take action quickly.

Value

Improved Cost Savings
Reduce the need for manual intervention and the associated costs, resulting in improved cost savings

Proactive Problem Resolution
With automated monitoring and alerting capabilities anticipate potential problems and take proactive steps to resolve them, resulting in improved customer support and better customer experience

Internal Communication

Giggso's inter-team messaging facilitates collaboration among groups and apps connected across the platform.

Benefits

Streamlined communication
By connecting teams and apps across the platform, Giggso’s inter-team messaging allows for streamlined communication between departments, reducing confusion and errors.

Increased customer loyalty
Enables better customer support, resulting in increased customer loyalty and a more positive customer experience.

Value

Personalized support system to identify and resolve issues with model onboarding and monitoring in real-time environments.

Automated ITSM team that responds to inquiries with analytical insights that can help in resolving incidents before they impact your business.

Increasing customer satisfaction by 30% by offering quick and personalized ITSM ticketing system support.

automated-platform

Automated ITOps

Giggso’s ITSM teams provide support services, such as monitoring, and incident management with our automated IT Ops workflows.
alert

Real-time Alerts

Giggso's ITSM teams provide automated alerting capabilities with custom metrics, rule-based triggers, and dashboards.
iineage-capability

Internal Communication

Giggso's inter-team messaging facilitates collaboration among groups and apps connected across the platform.

Giggso adds value to your business with

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